Travel recommendation and advise from my 20+ years traveling around the world.
by Melanie Lieberman Plenty of things can make a flight unpleasant: rough skies, weather-related cancelations and delays, even tarantulas roaming the cabin mid-flight. But how an airline’s staff and crew handle these mishaps—and treats passengers—can turn an annoying (or creepy-crawly) situation into a complete nightmare. Customer service is one of the few things airlines have total control over, but...
